Monday, December 27, 2010

Dear Lane Bryant...

Santa's good.

Two days before Christmas, I received an email from Lane Bryant heralding their day after Christmas sale. Bras and jeans on sale. I made a mental note because, really, when bras are 'buy 2 get 2' I'm all over it.

Lo and behold on Christmas Day, what does little Reesie get? Gift card to Lane Bryant. Well played, Santa!

So, off to Burbank I go the day after Christmas. I know, I know. Crazy Reesie out with the other crazies at the maul mall. I got into Lane Bryant by 8 o'clock that morning. I was out of the mall parking lot by 9:15 a.m.

I was the lone crazy person shopper in the store. Kid in the candy store, money burning a hole in my pocket, I looked around, wide-eyed at all that lay before me inside Lane Bryant. Like the responsible adult I am, I tell the girl I need bras and jeans for sure and maybe something fun if there's enough leftover.

I get measured. I try on. I select. I set aside. Moving to the wall of jeans, the gal asks my size. "4 yellow tall" [Lane Bryant has this 'Right Fit' way of measuring for jeans based on your shape]. "Oh, we don't carry talls in stores anymore."

You don't carry talls in stores anymore?! Huh? Wha?

"How am I supposed to get jeans?"
"Just go online and order!" She was a bit too cheery about this.
"How will I know if the jeans are long enough?"
"You can return the jeans to the store if they don't fit."
"So...I have to BUY jeans, WAIT 4-8 business days to get them, then TRY THEM ON?"

I have to buy jeans that may or may not fit, wait for them to arrive, then return if they don't. That just doesn't seem right. And, I tell the girl. Sorry for her. Why can't I go into the store and try them on, ensure they fit, then purchase? I was livid. The sales gal had me try on 'average' size jeans "for the fit" and then guessed how long the talls would be. Ai yi yi! A lot of stores increase the rise of the jeans and call them tall. Uh, my legs are long. I need length!

Later that night, I found Lane Bryant on Twitter (@lanebryant). Dear @lanebryant, Why did you take tall jeans and pants out of your stores?! I got a DM (direct message) saying all I had to do was order online.

Dear @lanebryant, I have to BUY jeans that may or may not fit?
Yes, then return if they don't fit you. Thanks!

Are you kidding me?! What a tremendous pain! These messages went on for 3 or 4 more rounds, each with a line that has nothing to do with anything, really - have them shipped to the store! There is no demand for talls! You can easily return to a store!

I have to spend money in hopes that the jeans fit? I've shopped like that for most of my life! Many is the number of times I've been tremendously disappointed when something I adored in a catalog didn't fit. It's frustrating. It's disappointing. And it pisses me off!

NOW where am I going to find tall jeans?



Anonymous said...

Hello -

Please note that a link to the LB store locator was sent to your Twitter account.

The link sent showed all locations and the special inventory they carry (including tall pants) within a 50 mile distance of San Diego.

Two of those stores carry Talls and are listed below.

You can insert any city/zip code convenient if the San Diego link was not helpful.



Store Carries: Sportswear, Cacique, Spanx, Shoes, Seven 7, Tall Pants, DKNY, FGH Bras



EL CAJON, CA 92020

Store Carries: Sportswear, Cacique, Spanx, Shoes, Seven 7, Tall Pants

Reese said...

Thank you. I will check for stores closer to me in L.A.

Reese said...

I certainly do appreciate the link! And I certainly do hope I find a store nearby.

B said...

Ah, Reese...I have a similar problem, but in the *opposite* direction. Being hobbit-sized, I can't find the right cut of pants to save my life, and I'm a cheap-ass who hates to pay to have things altered, especially considering that I don't spend a lot of money on my clothes to begin with (more disposable income goes to reading's ridiculous, lol). Even most "petites" are just too long. The closest I'm able to get, off-the-rack, is the "short" cut jeans at K-mart. And a couple years ago they closed the store up the road from me, so now there's only one K-mart in my city. If they close, I'm out of luck on the jeans front unless I order online. So I'm feeling your pain...

Anonymous said...

Try Torrid. I love the bootcut store brand. They may not always have them in stock after a sale, but when they do I can at least try them on and walk out with them the same day. They have black slacks (standard work wear) in talls too! I love them!

I have found talls at Old Navy too, up to a size 20. Some styles are cut small sometimes though, and I end up having to go a size bigger and get them on line.

Reese said...

I love Torrid. I do have a pair of jeans from them. May just switch to their jeans...

Thank you!